Refund policy

At Sötsak, we take pride in delivering high-quality Swedish treats. Due to the perishable nature of our products, all sales are final, and we are unable to accept returns or offer refunds.

Damages & Issues

If you receive a damaged, defective, or incorrect item, please contact us immediately at info@sotsak.com with your order number and photos of the issue. We will assess the situation and determine the best course of action.

Exchanges

We do not offer direct exchanges. If you experience an issue with your order, please reach out to us, and we will work to make it right.

European Union 14-Day Cooling-Off Period

Because our products are perishable, the 14-day cooling-off period for EU customers does not apply.

For any questions, please contact us at info@sotsak.com.